Shipping Policy

At Artifex Supply, we are committed to delivering your AI-generated art products safely and promptly. Please read our shipping policy carefully to understand our shipping practices and timelines.

Shipping Methods & Timeframes

We offer worldwide shipping for all our products including custom puzzles, art prints, and digital wallpapers. Shipping times vary based on your location:

• International Shipping: 7-14 business days
• Digital Products (Wallpapers): Instant download after purchase

Please note that these are estimated timeframes and may vary depending on customs clearance, holidays, and other unforeseen circumstances.

Shipping Costs

Shipping costs are calculated based on the weight of your order and destination. You will see the exact shipping cost at checkout before completing your purchase. We offer competitive rates and work with trusted shipping partners to ensure your order arrives safely.

Order Processing

All orders are processed within 2-3 business days. During this time, your custom puzzle or art print is carefully prepared and packaged. You will receive a tracking number via email once your order has been shipped.

Tracking Your Order

Once your order ships, you will receive an email with a tracking number. You can use this number to monitor your package's progress. We recommend keeping this information for your records.

Damaged or Lost Packages

If your package arrives damaged or is lost in transit, please contact us immediately with photos of the damage and packaging. We will work with our shipping partners to file a claim and arrange for a replacement or refund.

Contact us at: [email protected]

International Shipping

We ship internationally to most countries. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer. Customs clearance times may vary and could delay delivery.

Special Orders & Customization

Custom puzzle orders may require additional processing time (up to 5-7 business days) depending on complexity. We will provide an estimated delivery date when you place your order.

Contact Us

If you have any questions about shipping or need assistance with your order, please reach out to our customer support team:

• Email: [email protected]
• Response Time: Within 24 hours